February 12, 2023
“Harper, our 14-month old Boston Terrier, recently underwent corrective surgery at VSC for a luxating patella. Dr. Rose was referred to us by our local veterinarian, as we sought a second opinion, wistfully hoping to avoid surgery. We could not have chosen better. We appreciated the time Dr. Rose so unstintingly gave us, both pre and post-operatively. No question or concern was not important enough to deserve a full and complete explanation. From our very first visit and consultation with Dr. Rose to our final discharge from services six weeks later, we experienced a level of warmth, caring, and thorough communication, executed on a high level of professionalism and quality, that was extraordinarily consistent throughout his team.
The details of this state-of-the-art facility fully complemented the attention to detail of all aspects of Harper’s care. Dr. Rose’s patience in responding to questions, his warmth, and his obvious caring about our concerns for our puppy’s welfare, to say nothing of his winsome smile, immediately won our confidence. At no time did we experience any fear for Harper’s safety or outcomes of her surgery, confident that she was in expert, but good, loving hands. The “Doctor’s Directions “ for care, which provided a road map for care at home, were congruent with the oral instructions provided by staff. The proverbial “icing on the cake” though, was the ability to speak directly to “Harper’s nurse” on the phone with the minutest concerns post-operatively, and receive a comforting response on how to deal with the issue at hand, or leave a message on occasion, and receive a timely response. That was truly special.
Harper’s full recovery speaks to the success of her surgery. We feel fully confident that Harper received the best care from the best small animal surgeon that Sarasota could provide. We are truly thankful to Dr. Rose and his team.”